Role and Responsibilities:
- Voice of the customer - Understanding the voice of the customer to ensure that the platform capabilities are delivered according to the expectations.
- Customer Success - Work closely with the Team to ensure the timely delivery and issue resolution for the customers.
- Internal Stakeholder Manager - Work with the Development, QA teams to define the delivery plan and allocate tasks.
- Delivery of Platform/Platform Capabilities - Tracking, monitoring, and evaluation of the end- to-end technical delivery.
- Internal and External Communication - On-time and crisp communication with internal and external stakeholders.
- Documentation - Management and maintenance of the required documentation for the technical delivery.
- Reporting - Creating and sharing important data-driven reports to internal and external stakeholders.
- Team Management - Manage a team of product and business analysts.
Strongly Desired Competencies
- Should have strong understanding of project flow
- Should be technically strong and should understand architecture / design very well
- Should have experience in managing client and team
- Possess excellent problem-solving capabilities
- Focus on monitoring, quality assurance and timely delivery
- Should be highly Innovative and possess good analytical skills
- Capable of picking up new technologies with a minimum learning
- Ability to articulate with people at all levels
- Must have strong problem-solving ability, the ability to adapt to shifting priorities and align activities to meet organizational goals
- Should have excellent communication skills (verbal & written) & presentation skills
- Collaborate effectively with the sales team to ensure the right distribution of resource allocation for ongoing and new projects.
- Client communication.
- Strong experience with the Agile Delivery Model is a must.
- Exposure to various Project Management tools is a must.
Desired Candidate
- Experience: 2-6 years
- Education: Any Graduate
- CTC: As per Company Norms.
- Location: Noida, Up.